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using value creation and innovation to shape new customer experiences


Commercial Strategy

Create a strategic roadmap that engages your team and delivers for your business. 

Value Proposition

Tell your story in a way that is meaningful to your customers and makes you proud. 


Workshop facilitation

Deliver your branded workshops to your audience, online and offline. 


Customer Journey Mapping

Understand your customers’ journeys to identify new commercial opportunities. 

Customer Experience Design

Create “moments that matter” or memorable experiences that set you apart.  

Customer Experience Game

Bring to life your Customer focus. An interactive, insightful and fun way to engage your employees.

About Me

From the corporate world to an entrepreusrship path, I have worked with large organisations on key strategic projects as well as lead startup programmes and launched a couple of businesses. I understand the need to think strategically and act tactically. I like to work as part of your team, for a project or longer, helping you shape your business to be more customer-focused.  I have an engaging style that helps bridging gaps and enable teams to take ownership of the delivery. 


Working with Sophie was an absolute joy, she managed to pull from us a coherent message about what Helm is and how our customers could perceive it. She facilitated 3 opinionated people and somehow, as if by magic, brought our thoughts into an aligned, clear story.

She works in a way that is fun, but driven to results and massively accelerated our time to launch.

We cannot thank you enough and hope to work with you again!

Mike Strange, Creator of HELM

Sophie guided us through the creation of our customer proposition, helping us to speak to the different target customers through our web copy and our services and products. Her facilitation skills and genuine enthusiasm enabled us to be honest with each other (and ourselves!), as well as feeling positively challenged and supported throughout the process… And beyond.

Pilar Orti, Director @ Virtual, Not Distant

After every session, I left feeling inspired to make positive changes and couldn't wait for the next session. This was all down to Sophie and her expertise. You can tell that she truly loves what she does and that enthusiasm and passion really shines through.

Emily Hyland, Nutritionist and Next Gen Workshop attendee

Let’s Start a ConversatioN

I’d love to hear more about your business, your vision and see in which way I could help you.

You can fill in the below form or send me an email at